The physical products we sell on this website are classified into two groups:
- Featured Products: the Inspire Now Journals
- Merchandise: every other physical products on our website are grouped under “Merchandise”. All our merchandise products are printed to order, so the cancellation, return policy and delivery are different for both groups of products.
RETURNS (FEATURED PRODUCTS)
Our return policy on featured product orders is within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that we cannot offer exchanges or refunds on any opened, customer damaged or used products.
Please note that all shipping and any other third-party fees are non-refundable, except the product arrives damaged. In case of a return because you changed your mind or don't want the product, the return shipping will also be paid by you.
Our merchandise are printed on demand, so unless there is a fault with the item we don’t accept returns. So if a customer change their mind, exchange or any other reason other than a fault with the product we will not be able to accept a return.
Several types of goods are exempt from being returned. We do not accept returns of the following items.
INITIATE A RETURN
To initiate a return, we require a receipt or proof of purchase. Please send an email to firstname.lastname@example.org to begin the process. Please kindly include your order number, the product(s) you are looking to return, the reason for the return, and whether or not they have been used.
Our customer service team will provide the address where the product(s) should be returned to. Please do not send your purchase back to the manufacturer, it must be sent to the address we provide you, if the product is not sent to the address we provide, unfortunately we will be unable to offer a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
WILL SHIPPING COSTS BE REFUNDED?
Please note that all shipping and any other third-party fees are non-refundable and customers are responsible for the cost of sending the product(s) back to us. If you return any products prior to contacting us, we cannot guarantee that they will be accepted back by our warehouse.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All goods are examined in detail prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately by sending an email to firstname.lastname@example.org. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt by sending us an email to email@example.com. We will then liaise with you to arrange a return of the damaged product, and in either case, we will then arrange re-delivery of replacement goods as soon as possible.
If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address we will provide you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the address that we will provide you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.